Terms and Conditions

Balkanova, s.r.o., IČ 285 31 299, seated at  Karoliny Světlé 23, Prague 1, Czech Republic, entered into the Commercial Register of the Municipal Court in Prague, Section C, insert 148378. Contact information: info@balkanova.cz, tel +420 776 332 522.

  1. By submitting/agreeing with these conditions the buyer enters into a purchase contract with Balkanova, s.r.o. wherewith the buyer buys selected goods for a price including a value added tax with a tax rate effective within the Czech Republic. The purchase contract shall be concluded at the moment of delivery of a confirmation e-mail to the buyer’s e-mail address. This confirmation email is considered as delivered when the buyer receives it in his e-mail box.
  2. Balkanova, s.r.o. shall deliver the goods to the buyer within 7 days from his order.
  3. Shipping costs shall be paid separately by the buyer. For any payment related to the purchase of goods and its delivery, the buyer must select one of the payment methods offered by Balkanova, s.r.o. on its website.
  4. Unless specified otherwise, the guaranty for sold goods is 24 months from delivery of the goods. The buyer is entitled to withdraw from the purchase contract, without providing any reasons within 14 days from receiving the goods. In the event the buyer wishes to withdraw from the purchase contract, written notice must be sent, as well as the goods in its original condition, to the seat of Balkanova, s.r.o., at the above listed address. Balkanova, s.r.o. shall return the purchase price of the goods, to the bank account or paypal account specified by the buyer in the notification, within 30 days from receipt of notification as well as of the goods.